Usman Goldsmith monogram

Frequently Asked Questions

Questions?
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Find answers to common questions about our jewelry, custom pieces, repairs, resizing, bridal services, materials, consultations, and more.

If you don't find what you're looking for, you're always welcome to contact us directly.

Goldsmith crafting a jewelry detail at the workbench

General Questions

We offer custom jewelry, bridal jewelry, repairs and restoration, ring resizing, stone setting, engraving, polishing, and personal consultations.

An appointment is recommended so we can give your jewelry or idea the attention it deserves. You are also welcome to contact us first if you are unsure.

Yes. WhatsApp is a convenient way to send a message, ask a question, or share photos of jewelry or inspiration.

Yes. We work with gold and silver, and can discuss the right metal for your piece during consultation.

Yes. You are welcome to bring existing jewelry for inspection, advice, repair, resizing, or redesign.

Yes. We prefer to discuss the piece, the options, and the recommended approach before any work begins.

Share details or photos of the piece, or visit for a consultation. Pricing varies depending on materials, design, gemstones, and the work required.

Jewelry

Yes. We create jewelry to order and can also work from your idea, a reference, or an existing piece you would like to reimagine.

Yes. A visit or consultation is the best way to look closely at style, scale, and finish before moving forward.

In many cases, yes. Matching earrings, a companion ring, or a coordinated set can be discussed after we see the original piece or photographs.

Yes. Style, scale, metal, gemstones, and finish can all be discussed so the jewelry feels right for you.

Custom Jewelry

We begin with your idea, then move through consultation, design, craftsmanship, and final presentation — keeping you involved at each stage.

No. Many clients begin with a feeling, a reference image, or a gemstone. We help shape the idea into a finished direction.

Yes. Reference images, sketches, or photos of jewelry you admire are welcome and often help guide the conversation.

Yes. A simple idea is enough to start. We help refine the style, materials, and details together.

Absolutely. Metal, gemstones, proportions, and finishing details can all be discussed during consultation.

In many cases, yes. Existing stones can sometimes be reset or reimagined into a new design after assessment.

Often, sentimental gold and heirloom pieces can be redesigned into something that better fits your style today.

Timing depends on the complexity of the work. Contact us for an estimate once we understand the design and materials.

Pricing varies depending on materials, design, gemstones, and the work required. We discuss this before work begins.

Yes. Names, initials, dates, or a short personal message can often be engraved, depending on the piece and available space.

Yes. Design direction and key details are reviewed with you before the piece is crafted.

Bridal Jewelry

Yes. Necklace, earrings, bangles, rings, and coordinated pieces can be designed to work together as a complete bridal look.

Yes. Outfit color, neckline, fabric, and overall style can all guide the jewelry direction.

We recommend beginning as early as possible — especially for custom sets — so there is time for design, craftsmanship, and fittings.

Yes. Diamonds, emeralds, rubies, sapphires, and other stones can be discussed during consultation.

Yes. Coordinated sets are one of the most requested bridal directions.

In many cases, sentimental gold and gemstones can be restored, adjusted, or reimagined for your celebration.

Yes. A bridal consultation is the best way to explore the complete look, whether in studio or by sharing inspiration in advance.

Please do. Outfit photos and inspiration images help us prepare thoughtfully for your visit.

Yes. Classic gold, statement sets, and more refined modern pieces can all be considered around your celebration.

Repairs & Restoration

We assess rings, necklaces, earrings, bangles, bracelets, and other fine jewelry. The right approach depends on the piece and its condition.

In many cases, yes. Broken links, joins, and worn areas can often be repaired after inspection.

Often, yes. Bends, breaks, worn shanks, and damaged settings can be reviewed to determine the safest approach.

Yes. Clasps can often be repaired or replaced so the piece can be worn securely again.

In many cases, yes. We approach sentimental pieces with care and will advise on what can be restored safely.

Yes. Cleaning and polishing can often restore warmth and brightness, depending on the metal and finish.

Many surface scratches can be reduced or softened. The result depends on the metal, finish, and depth of the marks.

Often, yes. Missing clasps, fittings, or small components can be reviewed and replaced where suitable.

Timing depends on the complexity of the work. Contact us for an estimate after we have seen the piece.

Yes. Every repair begins with a careful inspection so we can recommend the right approach before work starts.

Sometimes. Older or delicate pieces need careful assessment first. We will advise if repair, restoration, or a gentler approach is most suitable.

Ring Resizing

Not every ring can be resized in the same way. Design, metal, gemstones, and structure all affect what is possible.

In many cases, yes. We assess the ring first to confirm whether it can be made larger without affecting the design.

Often, yes. The method depends on the ring's design and how much of a change is needed.

It varies from piece to piece. We advise on a suitable range after inspecting the ring.

Many engagement rings can be resized, though settings and gemstones need to be considered first.

Sometimes. Stones, settings, and the way the ring is built all influence whether resizing is advisable.

The aim is a comfortable fit that respects the original design. We will explain any visible considerations before work begins.

Timing depends on the complexity of the work. Contact us for an estimate after we have seen the ring.

We can help determine the right size during a visit. If you already have a size, bring it with you and we will confirm it against the ring.

Stones & Gemstones

In many cases, yes. We can discuss a suitable replacement after seeing the setting and the original stone, if available.

Yes. Loose or lifted stones can often be reset to sit securely again.

Yes. Diamond setting can be discussed as part of a repair, a new piece, or a custom design.

Yes. Colored gemstones can be considered for setting, resetting, or custom jewelry after assessment.

Yes. You are welcome to bring a gemstone for assessment and to discuss how it might be set or used in a new design.

Often, yes. Stones from existing jewelry can sometimes be reset or reimagined into a new piece.

Worn or damaged prongs can often be repaired or rebuilt so the stone is held more securely.

Yes. We can inspect the setting and advise if any attention is needed.

Engraving

Names, initials, dates, and short personal messages are the most common requests. Suitability depends on the piece and available space.

Yes. Names and initials can often be engraved on rings and other suitable pieces.

Yes. Dates are a frequent choice for wedding rings, gifts, and personal pieces.

Yes. Wedding rings can often be engraved on the inner surface, depending on width and thickness.

In many cases, yes. The length of the message depends on the space available on the jewelry.

Often, yes. We assess the piece first to confirm there is a suitable surface for engraving.

It depends on the wording and the jewelry. We can advise once we see the piece or understand what you would like engraved.

Polishing & Restoration

In many cases, yes. Cleaning and polishing can bring back warmth and brightness, depending on the metal and finish.

Some scratches can be reduced or removed, while deeper marks may only be softened. We will advise after seeing the piece.

Yes. Gold can often be cleaned and polished to restore its finish.

Yes. Tarnish and dullness on silver can often be improved with careful cleaning and polishing.

It depends on how often the jewelry is worn. Pieces worn daily usually benefit from occasional professional attention.

Polishing is approached with care. Fine or antique details are considered first so the character of the piece is respected.

Often, yes. We assess older pieces carefully and recommend the gentlest suitable approach.

Metals & Materials

Yes. Gold is central to our work, from new pieces to repairs and custom jewelry.

Yes. Silver pieces can be created, repaired, or restored after assessment.

Gold options can be discussed during consultation so the color and character suit the piece you have in mind.

In many cases, yes. Existing gold can sometimes be reworked into a new design after inspection.

Yes. Combinations can be considered so the colors and character work together in the finished piece.

Yes. Finish is part of the design conversation and can be chosen to suit the jewelry.

We can help you choose based on how the piece will be worn, the look you prefer, and any existing jewelry it should sit alongside.

Pricing & Estimates

Pricing varies depending on materials, design, gemstones, and the work required. We provide an estimate after seeing the piece.

Custom pricing depends on metal, gemstones, design complexity, and craftsmanship. We discuss this before work begins.

Resizing costs vary with the ring's design, metal, and the amount of work required. We confirm this after inspection.

Yes. We prefer to share an estimate and agree the approach before any work begins.

Each piece is different. Materials, gemstones, condition, and the complexity of the work all influence the cost.

Yes. The metal, gemstones, and level of detail all form part of the estimate.

Please contact us to discuss a consultation. We will explain what to expect when you get in touch.

Yes. Sharing a budget helps us suggest materials and design directions that feel realistic from the start.

Timelines

Timing depends on the complexity of the work. Contact us for an estimate after we have seen the jewelry.

Custom work depends on design, materials, and approvals. We share a clearer timeline during consultation.

It depends on the ring and the work required. We confirm timing after inspection.

As early as possible is best, especially for custom or coordinated sets, so there is time to refine the look.

Sometimes. Please tell us your timing when you get in touch and we will advise what is possible.

Jewelry Care

Use a soft cloth and mild care. Avoid harsh cleaners, and bring finer or gemstone pieces to us if you are unsure.

Store pieces separately in a soft pouch or lined box so they do not scratch one another.

Avoid hard knocks and harsh chemicals. If a stone feels loose, have it inspected before wearing the piece again.

Yes. Removing jewelry during exercise, housework, or heavy work helps protect settings, finishes, and chains.

Rings worn daily benefit from occasional inspection, especially if they hold gemstones or feel loose.

Store chains individually and fasten them when they are not being worn. Fine chains are especially prone to tangling.

When the piece looks dull, feels grimy, or has not been checked for some time, a professional clean is a good next step.

Orders & Enquiries

You can contact us through the website, WhatsApp, or a consultation. Photos and a short note about what you need are very helpful.

Yes. Photos help us understand the piece before a visit and are welcome by WhatsApp or with your enquiry.

We review your message, ask any needed details, and advise on the next step — whether that is a visit, an estimate, or a design conversation.

Yes. You are welcome to ask about a set, a collection of repairs, or several ideas in the same conversation.

Consultations

Yes. Consultations are available for custom jewelry, bridal pieces, restorations, and more detailed work.

Bring the jewelry if you have it, plus any outfit photos, inspiration images, or notes about the look you want.

Yes. In-studio visits are ideal, and WhatsApp or a video conversation can also help us begin.

Use the contact page or WhatsApp to request a time. Share a little about what you would like to discuss so we can prepare.

Still Have A Question?

Let's Talk About
Your Jewelry.

Every piece is different. If you're unsure about a repair, custom design, bridal piece, or anything else, send us a message and we'll be happy to help.

You can also send photos of your jewelry through WhatsApp to help us understand what you need.

Need Personal Advice?

Book A
Consultation.

For custom jewelry, bridal pieces, restorations, or more detailed work, speak with us directly about your requirements.